POLICIES

SHIPPING POLICY:

 

 

• PREORDER ITEMS TAKE UP TO 2-3 WEEKS FOR PROCESSING AND SHIPPING. ITEMS MAY ARRIVE    EARLIER DEPENDING ON DEMAND. 

 

• ORDERS SHIPS 3 TO 5 BUSINESS DAYS, AFTER BEING PLACED (EXCLUDING WEEKENDS AND HOLIDAYS).

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• ORDERS PLACED DURING PROMOTIONAL SALES MAY TAKE LONGER (5-10 DAYS) BEFORE ITEMS SHIP.

 

• ALL ORDERS PLACE AFTER 6PM EASTERN TIME WILL NOT BE PROCESSED UNTIL THE NEXT BUSINESS DAY. 

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• BILLING ADDRESS MUST MATCH THE SHIPPING ADDRESS. IF BILLING ADDRESS DOES NOT MATCH THE SHIPPING ADDRESS WE REQUIRE A PHOTO ID OF THE BILLING PERSON ADDRESS FOR SECONDARY CONFIRMATION. ANY ORDERS PLACED WITH DIFFERENT SHIPPING ADDRESS THAN THE BILLING WILL BE REFUNDED IF WE DO NOT RECEIVE SECONDARY ID EMAIL.

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• ALL ORDERS SHIPPED ARE REQUIRED A SIGNATURE CONFIRMATION BEFORE RECEIVING.

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1. DURING PEAK MONTH SOME ORDERS MAKE TAKE LONGER THAN NORMAL TO RECEIVE. IN ADDITION ORDER DELIVERY CAN BE DELAYED/LONGER DUE TO UNCONTROLLABLE EVENTS (IE. BAD ADDRESS, WEATHER, CUSTOMS, CHANGE IN ORDER, ETC.)

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RETURN + EXCHANGE POLICY:

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• DUE TO THE NATURE OF THE ITEMS THAT WE SELL, WE DO NOT OFFER EXCHANGES OR REFUNDS ON ANY HAIR/PRODUCTS.

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• PLEASE BE SURE TO CHOOSE THE CORRECT LENGTHS AND TEXTURES BEFORE CHECKING OUT WITH YOUR ORDER.

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• ALL PRODUCTS THAT ARE SOLD IS FINAL SELL! 

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DISPUTES:

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• IF THERE ARE ANY ILLEGAL DISPUTES MADE AFTER SERVICES OR PRODUCTS ARE RENDERED, THE CLIENT/CUSTOMER WILL HAVE 5 BUSINESS DAYS TO REPAY OR AUTHORITIES WILL BE CONTACTED.